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Last updated: June 1, 2026

At Transnet Canada, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at transnetcanada.ca or use our charter bus and group transportation services. By using our website or booking a service, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly to us when you request a quote, make a booking, or contact us, including:

  • Your name, email address, and phone number
  • Pickup and drop-off locations and travel dates
  • Number of passengers and trip details
  • Any message or special requests you submit through our forms

We may also automatically collect limited technical information such as your browser type, device, and pages visited, through standard web technologies like cookies.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your booking requests and inquiries
  • Provide and coordinate your transportation services
  • Send booking confirmations and trip-related updates
  • Improve our website, services, and customer experience
  • Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell or rent your personal information. We may share it only in the following limited circumstances:

  • With trusted service providers who help us operate our business (for example, email delivery), under confidentiality obligations
  • When required by law, regulation, or valid legal process
  • To protect the rights, safety, or property of Transnet Canada, our customers, or others

4. Cookies

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, to provide our services, and to comply with our legal obligations.

7. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details below and we will respond in accordance with applicable law.

8. Third-Party Links

Our website may contain links to third-party websites, such as our social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

9. Children's Privacy

Our services are intended for adults arranging group transportation. We do not knowingly collect personal information directly from children without the involvement of a parent, guardian, or responsible organization.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: